Description
This 3-day course provides an overall awareness of IT Service Management concepts through ITIL, helping businesses navigate the Fourth Industrial Revolution. It supports digital transformation by aligning human, digital, and physical resources and adopting emerging technologies.
Learning Outcomes
- Comprehend key service management concepts
- Comprehend how the ITIL guiding principles can help an organisation adopt and adapt service management
- Comprehend the four dimensions of service management
- Comprehend the purpose and components of the ITIL service value system
- Comprehend the activities of the service value chain, and how they interconnect
- Know the purpose and key terms of selected ITIL practices with focus on key selected practices
Prerequisites
There are no formal prerequisites for the course and examination. However, experience and awareness of the business and IT environment is advantageous.
Target Audiences
- This course is intended for organisations and individuals at the start of their journey in Service Management, such as ITSM Managers (junior or experienced), individuals working in other parts of IT (digital, product, development) interfacing extensively with service delivery, and existing ITIL qualification holders wishing to update their knowledge.
Featured Review
"This course equipped me with essential ITIL v4 knowledge to streamline service management and drive digital initiatives effectively. - Tan Wei Ming, Senior DevOps Engineer at a leading tech company"