This course teaches how to plan, design, configure, maintain, and troubleshoot integrated communications solutions using Microsoft Teams. It covers Teams Phone with Calling Plans, Direct Routing, Operator Connect, devices, audio/video conferencing, and voice migration, along with methodologies for resolving telephony issues.
Learning Outcomes
- Plan and Configure Microsoft Teams Phone
- Plan and optimize network performance for Teams Phone
- Configure and deploy Direct Routing
- Configure, deploy, and manage Teams devices
- Monitor and Troubleshoot Teams Phone
Prerequisites
Students should have intermediate knowledge of managing Microsoft Teams, including planning and configuring the environment, managing chat, teams, channels, apps, calling, meetings, and troubleshooting.
Prerequisite Courses
- MS-700: Managing Microsoft Teams
- This course is designed for professionals who plan, design, configure, maintain, and troubleshoot integrated communications solutions using Microsoft Teams. It is ideal for those with experience in telecommunication technologies, Microsoft Teams, Microsoft 365, and PowerShell, and who need to deploy Teams Phone with PSTN connectivity through Direct Routing, Operator Connect, or Calling Plans.
"This course provided me with hands-on skills to optimize Microsoft Teams Voice, significantly improving our communication efficiency and reducing downtime. - Rajesh Kumar, IT Solutions Architect at a Singapore-based enterprise"